Online shopping is convenient and safe – if you know what you’re doing. Sadly, there are many online store scams, which leave people without their hard earned money. So if you’ve been looking at a new online couch company, but aren’t sure if they’re the real deal, we can help. 

Before you hit the ‘checkout’ button, let’s explore the 5 red flags to avoid when exploring South African online couch companies.

1. Sketchy Payment Methods

You’re all set to make your purchase, but wait – the only payment option available is a direct EFT transfer to an unfamiliar bank account. Reliable online stores offer secure payment gateways, like credit card transactions or trusted digital wallets. If a South African online couch company insists on unconventional payment methods, it’s time to raise an eyebrow.

2. Odd Customer Reviews

We encourage our customers to explore our real Couches for Sale reviews before buying a new couch from us. Authentic customer experiences provide valuable insights into the quality and service of an online store. Beware of companies with reviews that seem too good to be true. On the flip side, an absence of reviews can also be a red flag, showing a lack of credibility.

3. Unclear Return Policies

Imagine the disappointment when your dream couch arrives, but it’s not what you’ve been dreaming of. A reputable online couch company will have a transparent and fair return policy, ensuring customer satisfaction. If the return process is convoluted or information is hard to find, consider it a red flag. Protect yourself by choosing a store with clear terms on returns and refunds.

4. Questionable Quality Claims

As you browse through online couch options, beware of companies making huge claims about their products. If a South African online couch company promises unparalleled quality without providing specific details or certifications, be cautious. Genuine companies will provide clear information about materials, construction, and durability to encourage confidence and to set realistic expectations for their customers.

5. Lack of Customer Support

A trustworthy online couch company will have responsive customer support ready to address your concerns. If, however, you find yourself met with silence or endless automated responses, it’s a glaring red flag. Prioritise companies that value customer satisfaction and provide reliable support channels.

South African Couches for Sale Online

As an online retailer, we’ve seen it all. But we are proud to say that our online showroom is the real deal. We work tirelessly to connect real customers with our real warehouse that creates real quality couches.

When visiting other online couch companies we recommend that you double-check the payment methods, scrutinise customer reviews, familiarise yourself with return policies, question quality claims, and assess the level of customer support. 
Your dream couch is waiting – make sure the journey to find it is as comfortable as the cushions itself.